Problems scanning?

Do you have problems scanning when you push the scan button? If the answer is yes, then you need to know that you have to use the Lexmark Productivity Studio icon to scan your documents!!

The Icon looks like this and should be located on your desktop after it is installed:




When the Lexmark Productivity Studio opens just click on the Scan icon (as pictures below):



**Make sure you scan the worksheet as a GRAPHIC/PICTURE! If you scan it as a document your teacher will not be able to read it!!**

You forgot your username and or password?

If you forgot or lost your username and password just call:
1.877.887.7256

Check out the Solutions area in the help desk!

Before you put a ticket in check out the Solutions area of the help desk! We have many of the problems already solved and made it easy for you to browse.

Go to: http://216.151.110.70:8080/HomePage.do login and click on the Solutions tab.

Search for your problem and get the answer instantly!

Why is my screen sideways?

Sometimes when the wrong buttons are hit the screen will end up being sideways.

To correct this problem simply click CTRL + ALT (Hold down CTRL & ALT at same time then) + Up Arrow.

Getting a Java error when loading Wimba?

If you are trying to load Wimba and at the wizard it stops at Java, all you need to do is click and run the "Fix for Wimba" link below.

Fix for Wimba!

What ink cartridge should I buy?

When you are looking to buy ink it is important to buy the correct number ink. You need to look at the model of the printer that you have, that could be: x1100, X1270, x2500, x2600, x2670. The number is located on the printer itself on the lower right hand corner.

The printer model corresponds to the cartridge number:

x1100 = 17
x1270 = 16
x2400 = 1
x2500 = 28
x2600 = 14
x2670 = 14
x3350 = 32

Here is an example of what an ink cartridge package looks like:

Blackboard has been updated!

Students, Teachers and Staff,

The system maintenance that was performed on the BlackBoard server this weekend is complete and was successful. Blackboard has been upgraded and is now back online, you should be able to log into your classes again.

Thank you for your patience.
PALO Tech Support

Out of printer ink?

PALO does not supply students with ink. Your best bet is to try Target, Walmart, Best Buy, or Staples.

Centra session has already expired?

If you log into your Centra session and you get an error that says "Session has already expired" check your computers time and time zone, they might be off.

Use Internet Explorer!!!!

We have had some issues with students using Google Chrome. Please use Internet Explorer, it has been tested and approved for use within the PALO websites.

Check out the Solutions area in the help desk!

Before you put a ticket in check out the Solutions area of the help desk! We have many of the problems already solved and made it easy for you to browse.

Go to: http://216.151.110.70:8080/HomePage.do login and click on the Solutions tab!

Search for your problem and get the answer instantly!

Having problems getting past the Java check in Wimba?

The user needs to install a Java patch for Wimba to be able to work.

Click on the following link: http://www.palearnersonline.com/A1/lib/MobileClient_JavaFix.zip and open the file MobileClient_JavaFix.reg then click on run. Click Yes to run it, then OK and the patch is installed.

Close all Internet Explorer windows and open them back up and run the Wimba wizard.