Check out the Solutions area in the help desk!

Before you put a ticket in check out the Solutions area of the help desk! We have many of the problems already solved and made it easy for you to browse.

Go to: http://216.151.110.70:8080/HomePage.do login and click on the Solutions tab.

Search for your problem and get the answer instantly!

Mandatory PALO Computer Update This Summer

Be on the lookout for a letter about performing a mandatory update to the laptops this summer.

It will begin in July!

Problems getting into a live classroom?

Check to make sure your date/time is correct. Do not forget to check the year!!

Reload Internet Explorer and enter the classroom and you should be good to go!

Blackboard Experiencing Problems!

We are currently experiencing problems with Blackboard. Please be patient, it will be up shortly.
**Blackboard is up and runing now**

Problems getting on Internet with Dell e5500 laptop?

Some students have had an issue with connecting to a wireless connection with the Dell Latitude e5500 laptop. One of the issues might be that you accidentally shut off the wireless on the laptop by switching the wireless switch to off. Here is the error you would probably be getting if the button was turned off:

The switch is located on the front of the laptop:

In the picture the wireless connection is turned on, but if it was switched off you would see Red. Make sure the switch is pushed all the way to the right so no Red is showing, like the picture above.

Holt/HRW is loading slow

Holt/HRW textbooks are loading slow for everyone right now. Holt/HRW is aware of the issue and they are currently working on it. We will update you when we get more information.

**UPDATE: Holt/HRW has been fixed, you can now login!**

Problems scanning?

Do you have problems scanning when you push the scan button? If the answer is yes, then you need to know that you have to use the Lexmark Productivity Studio icon to scan your documents!!

The Icon looks like this and should be located on your desktop after it is installed:




When the Lexmark Productivity Studio opens just click on the Scan icon (as pictures below):



**Make sure you scan the worksheet as a GRAPHIC/PICTURE! If you scan it as a document your teacher will not be able to read it!!**